Privacy Policy

Casa Pisces Last updated: May 21, 2025

1. Introduction

Welcome to Casa Pisces. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website or make a booking with us.

2. Information We Collect

We collect information you provide directly to us, including:

Booking & Contact Forms

Full name, email address, phone number, and mailing address
Travel dates, number of guests, and special requests
Any messages or inquiries you submit through our contact forms

Payment Information

Billing name and address
Credit or debit card details (processed securely through our third-party payment processor — we do not store full card numbers on our servers)

Newsletter Sign-Ups

Email address and any preferences you indicate at sign-up

Automatically Collected Information

IP address, browser type, device type, and operating system
Pages visited, referring URLs, and time spent on our site (via cookies and analytics tools)

3. How We Use Your Information

We use the information we collect to:

Process and confirm reservations and payments
Communicate with you about your booking, including confirmations, reminders, and updates
Send newsletters and promotional emails (only if you have opted in)
Respond to your questions and customer service requests
Improve our website, services, and guest experience
Comply with legal obligations and prevent fraud

4. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser at any time. Note that disabling certain cookies may affect the functionality of our site.

5. How We Share Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

Service Providers: Third-party vendors who assist with payment processing, email delivery, and website analytics, bound by confidentiality obligations
Booking Platforms: If your reservation is made through a third-party booking platform (e.g., Booking.com, Airbnb), their privacy policy also applies
Legal Requirements: When required by law, court order, or to protect the rights and safety of Casa Pisces or others

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining booking records for accounting and legal purposes, typically no longer than 7 years unless a longer period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information
Opt out of marketing communications at any time (via the unsubscribe link in any email)
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated date. For significant changes, we may also notify you by email if we hold your contact details.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

Casa Pisces
📧 casapiscesbz@gmail.com
📞 +501-611-4043
📍 6.5 miles North of San Pedro Town, Ambergris Caye, Belize
🌐 www.casapiscesbz.com

This policy is provided for informational purposes. For advice tailored to your specific legal obligations — particularly regarding GDPR, CCPA, or Belize data protection law — consider consulting a qualified attorney.